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Temporarily Paused

Hello, our raffle had been live for 4 days and now all of a sudden says it is temporarily paused. PLEASE HELP! Every minute it is paused we are losing money!

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  • The same thing happened to us, at an especially critical moment in our fundraiser. It's the first time we've used RallyUp and to make decisions like temporarily pausing a fundraiser when there's nobody around to help is a devastating mistake. We had a huge marketing push over the last few hours and realised our fundraiser was paused that whole time. Incredibly frustrating and as such, in the future we will be looking into a platform like Raffall or Omaze - we came here because they didn't take any of the fundraiser money, but PAUSING and listing our fundraiser as ENDED when it is still live and has mere days to go has been more damaging. 

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      • Paul Surf
      • Paul_Surf
      • 3 mths ago
      • Reported - view

      Paul Surf We realized that it was a result of the Direct Funding vs Deferred Funding $5000 limit, which we were previously unaware of. Perhaps a more extensive FAQ page would be useful for if/when we have to troubleshoot on our own. It's been 10 hours and we still have not heard from anyone. Had we not figured it out ourselves, our fundraised would still be paused.

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    • Paul Surf Sydney Williams Were you guys able to get past the $5,000 hurdle? My charity is about to launch a raffle but I just noticed the $5,000 cap and am a little worried about that. Did you guys pivot to Stripe?

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    • Thomas Magner Yes! We had actually been connected to Stripe the whole time, but there were some technically difficulties that prevented our account from being "cleared". I definitely recommend connecting to Stripe if you think your fundraiser will raise more than $5,000. Also, Stripe allows for direct deposit of funds. 

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    • Sydney Williams Thanks! What is the catch with Stripe? More fees? I am trying to navigate back to the page where you get to select deferred funding or stipe and am having trouble...

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  • 3 mths agoLast active
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