0

Why is my Stripe account in "pending" status?

After creating a new Stripe account or linking an existing one, you may see that your Stripe account is in "pending" status. Unfortunately, you won't be able to start fundraising until your Stripe account is in "live" status.  

Here are a few reasons why a Stripe account may get stuck in the "pending" status, and how you can fix it: 

Not fully set up 

You'll need to complete the entire Stripe setup process before it can process transactions. If your Stripe account is only partially setup, the orange button will prompt you to complete the setup. 

If you don't see the "Continue Stripe Setup" button, you can click "Link a Different Account" to restart the process.  

Not activated 

If you're using an existing Stripe account, you won't be able to accept payments until your account is "activated". When you log in to your Stripe account here, you should see an "Activate your account" button in the menu on the left: 

 

Click "Activate your account" and follow the on-screen steps to complete the activation process. Click here for more information about Stripe activation.  

Activation is a simple process that includes providing basic information about your product, your business, and your own personal relationship to your business. 

Pending approval 

If you have just recently set up your Stripe account, it may take a few minutes for Stripe to verify your information and enable your account to accept payments. Check after a few minutes to see if your Stripe account is in “live" status. If it is still in "pending" status, contact Stripe support here. You can use the following template in your message: 

Hello, 

I have created and activated my Stripe account, but it is still unable to accept charges. Please let me know what else I need to do before I can start processing credit card payments. 

Thank you, 
{Your name} 

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 1 mth agoLast active
  • 42Views
  • 1 Following

Welcome to the Community!

Test message content