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Troubleshooting

Find answers to common questions and report issues

Why can't I find the organization I'm looking for?
When you're setting up a fundraiser, you can search for and select a recipient organization from RallyUp's database of over 1.5 million nonprofit 501(c)(3) organizations.…
- Jimmy Yao
- Jimmy_Yao
- 1 yr ago
- 1,154
- Troubleshooting
What is the "application fee" in my Stripe dashboard?
Learn more about how the fees in your Stripe dashboard are determined and displayed. If you've set up direct funding for your organization's account, your Stripe dashboard will have detailed…
- Kevan Mannmoderator
- Product Manager
- Kevan_Mann
- 1 yr ago
- 277
- Troubleshooting
Why is my Stripe account in "pending" status?
After creating a new Stripe account or linking an existing one, you may see that your Stripe account is in " pending " status. Unfortunately, you won't be able to start fundraising until your Stripe…
- Nicolemoderator
- Nicole
- 9 mths ago
- 162
- Troubleshooting
Why are some transactions showing “failed” status?
Sometimes, campaign managers may notice a “failed” status associated with certain transactions for a-thon or auction fundraisers. Find out what could be causing failed transactions here.…
- Steve Bernatadmin
- Steve_Bernat
- 5 mths ago
- 140
- Troubleshooting
I haven't heard from Stripe about my nonprofit discount
Find out why there may be a delay in receiving your nonprofit discount from Stripe. Stripe offers a discounted fee for eligible nonprofit organizations.…
- Steve Bernatadmin
- Steve_Bernat
- 1 yr ago
- 134
- Troubleshooting
What is a holdback on my funds?
If you have been approved for an early payout (prior to 90 days) with our deferred funding option, RallyUp will hold back 10% of the amount raised or an amount equal to the largest donation made to…
- Jimmy Yao
- Jimmy_Yao
- 1 yr ago
- 93
- Troubleshooting
Why did the same person win more than one prize?
A donor purchasing multiple entries in a raffle or sweepstakes has the chance to win more than one prize. When a prize winner is determined, only their winning entry number is removed from the…
- Leanne Bernatmoderator
- Leanne_Bernat
- 4 mths ago
- 82
- 1
- Troubleshooting
Why am I getting a security error on my campaign?
Learn how to troubleshoot security, privacy, or SSL certificate errors. If you're receiving a security, privacy, or SSL error on your fundraiser, it may look something like the image below:…
- Nicolemoderator
- Nicole
- 1 yr ago
- 51
- Troubleshooting
How do I reset my password?
Misplaced or forgot your password? No problem. Learn how to set up a new password for your RallyUp account here. To reset your password, follow these steps: Go to the login page .…
- Steve Bernatadmin
- Steve_Bernat
- 10 mths ago
- 46
- Troubleshooting
Why was my credit card declined?
If you’ve tried to make a donation to a RallyUp campaign but your credit card was declined, you may have some questions about what went wrong. A credit card can be declined for a number of different…
- Jimmy Yao
- Jimmy_Yao
- 1 yr ago
- 46
- Troubleshooting
Why didn't my donor receive a confirmation receipt?
Learn how to view and resend the receipts for any donations on your campaign. A confirmation email is sent to every donor after they have made a contribution to a fundraiser on RallyUp.…
- Leanne Bernatmoderator
- Leanne_Bernat
- 1 yr ago
- 46
- Troubleshooting
Why aren't some donations showing up on my campaign?
There may be times when you notice a donation is made on your campaign but it doesn’t immediately appear on the list of donations shown on your campaign page.…
- Kevan Mannmoderator
- Product Manager
- Kevan_Mann
- 1 yr ago
- 43
- Troubleshooting
Why isn't the correct image showing when I share my campaign on Facebook?
When you share a RallyUp link on Facebook, you'll be able to see the title of your campaign and a corresponding image. Facebook controls how often shared information is refreshed.…
- Nicolemoderator
- Nicole
- 1 yr ago
- 39
- Troubleshooting
Why can't I login?
If you're having trouble logging in to your RallyUp account, try one of the following solutions: Double-check to make sure you're using the correct email address and that it's been entered correctly.…
- Nicolemoderator
- Nicole
- 1 yr ago
- 30
- Troubleshooting

Find answers to common questions and report issues

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Troubleshooting

Why can't I find the organization I'm looking for?

What is the "application fee" in my Stripe dashboard?

Why is my Stripe account in "pending" status?

Why are some transactions showing “failed” status?

I haven't heard from Stripe about my nonprofit discount

What is a holdback on my funds?

Why did the same person win more than one prize?

Why am I getting a security error on my campaign?

How do I reset my password?

Why was my credit card declined?

Why didn't my donor receive a confirmation receipt?

Why aren't some donations showing up on my campaign?

Why isn't the correct image showing when I share my campaign on Facebook?

Why can't I login?

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