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General how-to's

Learn how to accomplish common fundraising tasks

Promote your campaign with text-to-give
Text-to-give is a great way to direct donors to your fundraising page. Use it at live events, on printed materials, and in other places where a receiving a link to quickly access your fundraising…
- Jimmy Yao
- Jimmy_Yao
- 1 yr ago
- 2,343
- 2
- General how-to's
- Featured
How to format images for your campaign banner
Learn how to size and format the images you upload to your campaign banner. If you’re uploading an image to your campaign banner, you’ll find that there are recommended sizes to ensure visual…
- Jimmy Yao
- Jimmy_Yao
- 9 mths ago
- 1,517
- 1
- General how-to's
Centralize your fundraising at a branded Supporter Center
Learn how to give your supporters a single place to become and stay involved with your organization’s fundraising efforts through a branded support center.…
- Steve Bernatadmin
- Steve_Bernat
- 9 mths ago
- 172
- 1
- General how-to's
Can I remove the ability for donors to leave comments on my fundraising page?
If you’d like to turn off the campaign chatter feature on your fundraiser, it’s not a problem! Before we jump into turning the campaign chatter feature off, you may be wondering,…
- Leanne Bernatmoderator
- Leanne_Bernat
- 1 mth ago
- 20
- General how-to's
Allow a supporter to run a fundraiser for your organization
If you’ve been contacted by an individual or business that wants to run a fundraiser for your organization, we’ve made it easy to permit them while still ensuring you have complete oversight.…
- Leanne Bernatmoderator
- Leanne_Bernat
- 1 mth ago
- 14
- General how-to's
Can I change the start date of my campaign?
If you want your campaign to start on a particular date, RallyUp gives you that ability! As the campaign organizer, you may want to start your fundraiser on a future date instead of the day you get…
- Leanne Bernatmoderator
- Leanne_Bernat
- 2 mths ago
- 27
- General how-to's
Why are some transactions showing “failed” status?
Sometimes, campaign managers may notice a “failed” status associated with certain transactions for a-thon or auction fundraisers. Find out what could be causing failed transactions here.…
- Steve Bernatadmin
- Steve_Bernat
- 4 mths ago
- 137
- Troubleshooting
How do I edit the text shown on my donor's bank statement?
Learn how to customize the description shown on your supporters’ bank statements. Customizing the text associated with the charge that will show on your donor's bank statement can prevent confusion.…
- Kevan Mannmoderator
- Product Manager
- Kevan_Mann
- 4 mths ago
- 28
- General how-to's
What should I do if a donor’s credit card fails?
Don’t worry! We make it easy to collect these donations. There may come a time when you put on a fundraiser where donations are not charged immediately.…
- Nicolemoderator
- Nicole
- 5 mths ago
- 47
- General how-to's
How to turn your fundraiser into a live virtual event
Find out how to add a live video stream to your fundraiser. You can now add live-streamed video to your RallyUp campaign using YouTube Live, Twitch, Facebook Live or Vimeo!…
- Jimmy Yao
- Jimmy_Yao
- 5 mths ago
- 650
- General how-to's
Strategies for promoting your fundraiser
See tips and best practices for sharing and promoting your fundraiser to reach more donors. Thousands of fundraisers are run on RallyUp every month, and we talk to customers daily about their…
- Leanne Bernatmoderator
- Leanne_Bernat
- 5 mths ago
- 117
- General how-to's
How do I set up Google Analytics?
Learn how to add Google Analytics to your organization's campaign pages to track visitor behaviors and demographics. Adding Google Analytics can help give valuable insights to help shape your future…
- Jimmy Yao
- Jimmy_Yao
- 6 mths ago
- 179
- General how-to's
- How-To
How to update your credit card processing fees
Learn how to update your credit card processing fees if you've received a nonprofit discount from Stripe. If you're a 501(c)(3) organization and have set up direct funding to receive the funds you…
- Kevan Mannmoderator
- Product Manager
- Kevan_Mann
- 7 mths ago
- 196
- General how-to's
Promote a custom domain for your campaign link
What is a domain name? By default, your campaign will use the URL go.rallyup.com . You can use a different URL for a specific campaign by setting up a custom domain, like donate.mycampaign.…
- Jimmy Yao
- Jimmy_Yao
- 7 mths ago
- 1,544
- General how-to's
How do I add sales tax to purchases on my fundraiser?
Need to add sales tax to your campaign purchases? We’ve got you covered! It’s quick and simple with these few steps. As you may know, some states make it a requirement that sales tax be added to any…
- Jimmy Yao
- Jimmy_Yao
- 8 mths ago
- 73
- General how-to's
View and export a list of donations and donor information
Find out how to export information about donations, raffle ticket numbers, custom field responses, mailing addresses, phone numbers, and more details about your donors.…
- Leanne Bernatmoderator
- Leanne_Bernat
- 9 mths ago
- 389
- General how-to's
Delete a campaign
Delete any of your unpublished draft Campaigns The process of deleting unpublished draft Campaigns is quick and simple. Follow these easy steps: Go to my campaigns in the left menu.…
- Kevan Mannmoderator
- Product Manager
- Kevan_Mann
- 9 mths ago
- 167
- General how-to's
Add promo codes and offer supporters discounts on prizes, items, and registrations
Learn how to offer discounts to generate more participation in your campaign. To incentivize participation in fundraisers, RallyUp campaigns now feature the option to use promo codes.…
- Leanne Bernatmoderator
- Leanne_Bernat
- 9 mths ago
- 75
- General how-to's
How to find and share your campaign link
Sharing your campaign’s link is one of the easiest ways to spread the word about your fundraiser. Your campaign link can be accessed or shared in several places.…
- Kevan Mannmoderator
- Product Manager
- Kevan_Mann
- 9 mths ago
- 120
- General how-to's
Withdraw and send funds to your organization
Use the following guide to find out how to withdraw the funds you've raised and send them to the organization. If you are an individual or business that has raised funds to benefit a nonprofit,…
- Jimmy Yao
- Jimmy_Yao
- 9 mths ago
- 705
- General how-to's
How do I set up Facebook Pixel Tracking?
Find out how to add a Facebook pixel to your RallyUp campaigns to access valuable insights about who views and donates to your fundraisers. If you already have a Facebook pixel that you would like…
- Jimmy Yao
- Jimmy_Yao
- 9 mths ago
- 191
- General how-to's
How to change the name or email associated with your RallyUp account
If you need to change any personal information associated with your account, it’s simple to do from your home page. Here’s how you can update your information anytime you need to make changes:…
- Kevan Mannmoderator
- Product Manager
- Kevan_Mann
- 9 mths ago
- 66
- General how-to's
How to customize the link to your personal or team fundraising page
Learn how to edit the link to a personal or team fundraising page to reflect your name or a specific team name. For campaigns with team fundraising enabled,…
- Steve Bernatadmin
- Steve_Bernat
- 9 mths ago
- 139
- General how-to's
How can I change the order that my prizes, registrations, or items are listed on my campaign?
For certain types of campaigns, you may wish to change the order in which prizes or sale items are listed on your campaign page. This is a useful way to bring attention to any items you wish to…
- Leanne Bernatmoderator
- Leanne_Bernat
- 9 mths ago
- 90
- General how-to's
How to enable Gift Aid on your UK campaign
Find out how to incorporate Gift Aid into your UK-based fundraiser. Charities and Community Amateur Sports Clubs (CASCs) in the UK can claim an extra 25p for every £1 their donors give when they…
- Nicolemoderator
- Nicole
- 9 mths ago
- 55
- General how-to's

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Learn how to accomplish common fundraising tasks

Welcome to the Community!

Test message content

General how-to's

Promote your campaign with text-to-give

How to format images for your campaign banner

Centralize your fundraising at a branded Supporter Center

Can I remove the ability for donors to leave comments on my fundraising page?

Allow a supporter to run a fundraiser for your organization

Can I change the start date of my campaign?

Why are some transactions showing “failed” status?

How do I edit the text shown on my donor's bank statement?

What should I do if a donor’s credit card fails?

How to turn your fundraiser into a live virtual event

Strategies for promoting your fundraiser

How do I set up Google Analytics?

How to update your credit card processing fees

Promote a custom domain for your campaign link

How do I add sales tax to purchases on my fundraiser?

View and export a list of donations and donor information

Delete a campaign

Add promo codes and offer supporters discounts on prizes, items, and registrations

How to find and share your campaign link

Withdraw and send funds to your organization

How do I set up Facebook Pixel Tracking?

How to change the name or email associated with your RallyUp account

How to customize the link to your personal or team fundraising page

How can I change the order that my prizes, registrations, or items are listed on my campaign?

How to enable Gift Aid on your UK campaign

Welcome to the Community!

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Welcome to the Community!